Effective Date: April 9, 2026
Licensed & Insured
5 Year Warranty
100% Satisfaction
Safe for All Tiles
ELITE GROUT AND TILE INC dba Elite Grout Knoxville operates the website at elitegroutknoxville.com and any associated pages. This privacy policy explains what information we collect when you visit our website or submit a request, how we use that information, and what rights you have regarding your personal data.
We keep this simple because we think you deserve a straight answer.
When you fill out a contact form, request a free estimate, or reach out to us through our website, we collect the following information:
- Your first and last name
- Your phone number
- Your email address
- Your service address
- The service you are inquiring about
- Any additional details you include in your message
We do not collect payment information through our website. We do not run accounts, logins, or user profiles.
We may also collect standard technical information that most websites gather automatically, including your IP address, browser type, and the pages you visited on our site. This information is collected through cookies and standard web analytics tools and is used to understand how visitors use our website so we can improve it.
We use the information you submit to contact you about your inquiry. Specifically:
- To respond to your request for a free estimate
- To schedule your on-site appointment
- To follow up on a service you received
- To answer any questions you submitted through our contact form
We do not use your information to send you unsolicited marketing emails or text messages beyond the direct context of your inquiry with us.
We do not sell your information to third parties. We do not share your information with advertisers. Your name, phone number, email address, and service address stay with us and are used only to serve you.
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted inWe maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact uss with current information available at https://elitegroutknoxville.com/contact-us-today
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
The information you submit through our website is stored securely through the tools and platforms we use to manage our business, including our website hosting provider and our customer management systems. We take reasonable steps to protect your information from unauthorized access.
We retain your information for as long as is reasonably necessary to fulfill your service inquiry and maintain records of completed work, including warranty documentation where applicable.
Elite Grout collects mobile phone numbers and SMS communication consent solely for the purpose of contacting you directly regarding your service inquiry, estimate appointment, job scheduling, and any follow-up communication related to a completed service.
We do not sell, share, rent, trade, or otherwise disclose your mobile phone number or your SMS consent status to any third party under any circumstances. This applies without exception to marketing companies, data brokers, advertising networks, affiliate partners, and any other external organization.
Your mobile number and your consent to receive SMS communications from Elite Grout are used exclusively for direct communication between you and our team. No third party will ever contact you as a result of information you provide to Elite Grout through any form, phone call, text message, or in-person interaction.
You may opt out of SMS communications from Elite Grout at any time by replying STOP to any message we send. Following an opt-out request, we will send one final confirmation message and remove your number from all future SMS communication immediately. Opting out of SMS communications does not affect your ability to receive service from Elite Grout or to contact us through any other channel.
If you have questions about how we handle your mobile number or SMS consent, contact us directly at (865) 420-7655.
Our website uses cookies. Cookies are small text files stored on your device when you visit a website. We use cookies to understand how visitors navigate our site so we can make it better.
You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website or submitting a contact form.
We do not use cookies to track your activity across other websites or to serve you targeted advertising.
Our website may use third-party tools including Google Analytics and similar services to help us understand website traffic. These tools may collect anonymized data about how visitors use our site. We do not control the data practices of these third-party services and encourage you to review their own privacy policies if you have questions about how they handle data.
We do not sell or transfer your personal information to any third party for their own marketing or commercial purposes.
Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will remove it promptly.
You have the right to:Ask us what information we hold about youRequest that we correct inaccurate informationRequest that we delete your information from our recordsOpt out of any future communications from us at any timeTo exercise any of these rights, contact us directly at (865) 420-7655 or through our contact form. We will respond promptly.
We may update this privacy policy from time to time to reflect changes in how we operate or to comply with applicable laws. The effective date at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically.
If you have any questions about this privacy policy or how we handle your information, reach out to us directly.
Fill out the form below and our experts will reach out to you.
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